FAQs

I already have Adobe Reader installed on my computer. Why can’t I get any files to open?

Go to the Adobe Reader website (get.adobe.com/reader) and download any updates. If the files still will not open, this may be due to a security setting having changed. Installing Adobe Reader again should default the security settings.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Friday
8:00am–5:00pm CT

I already have Adobe Reader installed on my computer. Why can’t I get any files to open?

Go to the Adobe Reader website (get.adobe.com/reader) and download any updates. If the files still will not open, this may be due to a security setting having changed. Installing Adobe Reader again should default the security settings.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Friday
8:00am–5:00pm CT