FAQs

I completed a network install of The Super Source Resource Library. When I open the program, I keep getting asked to select the media folder.

The program can't find your media files. You should first copy the “media” folder to a shared network folder.

Navigate to the CD-ROM drive, right-click and select to open the CD files. Select and copy the “media” folder; save it to a shared location. On the fourth screen of the install, you’ll be asked to “Please select the directory to install the media files.” Click “Browse” to navigate to the location you saved the folder to.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Thursday
7:30am–5:30pm CT
Friday
7:30 am–5:00 pm CT

I completed a network install of The Super Source Resource Library. When I open the program, I keep getting asked to select the media folder.

The program can't find your media files. You should first copy the “media” folder to a shared network folder.

Navigate to the CD-ROM drive, right-click and select to open the CD files. Select and copy the “media” folder; save it to a shared location. On the fourth screen of the install, you’ll be asked to “Please select the directory to install the media files.” Click “Browse” to navigate to the location you saved the folder to.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Thursday
7:30am–5:30pm CT
Friday
7:30 am–5:00 pm CT