FAQs

I completed a network install of eVersaTiles. When I open the program I get an error message “Content not found. Please contact system administrator.”

The install wasn’t linked to the correct content location. Before running the install, you must first copy the “content” folder to a shared network folder.

Navigate to the CD-ROM drive, right-click, and select to open the CD files. Select and copy the “content” folder on the CD; save it to a shared location. Copy and paste time varies per computer. Once the pasting process begins, you can continue through the eVT installation screens.

On the “Choose Content Folder” screen of the install, you will enter the path to the saved location of the content. Click “Choose” to navigate to the location. Make sure to select the actual “content” folder and not just the folder you saved it in.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Thursday
7:30am–5:30pm CT
Friday
7:30 am–5:00 pm CT

I completed a network install of eVersaTiles. When I open the program I get an error message “Content not found. Please contact system administrator.”

The install wasn’t linked to the correct content location. Before running the install, you must first copy the “content” folder to a shared network folder.

Navigate to the CD-ROM drive, right-click, and select to open the CD files. Select and copy the “content” folder on the CD; save it to a shared location. Copy and paste time varies per computer. Once the pasting process begins, you can continue through the eVT installation screens.

On the “Choose Content Folder” screen of the install, you will enter the path to the saved location of the content. Click “Choose” to navigate to the location. Make sure to select the actual “content” folder and not just the folder you saved it in.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Thursday
7:30am–5:30pm CT
Friday
7:30 am–5:00 pm CT