FAQs

If I don’t have a Promethean brand whiteboard, can I still use your interactive whiteboard products?

Yes. However, our virtual manipulatives and flipcharts run on Promethean ActivInspire software. You must have the software installed in order to use the materials on any interactive whiteboard. A free download with installation information is available on Promethean Planet (support.prometheanplanet.com/).

Click here for additional assistance installing on a Windows system.

For additional assistance installing on a Macintosh system, click here.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Friday
8:00am–5:00pm CT

If I don’t have a Promethean brand whiteboard, can I still use your interactive whiteboard products?

Yes. However, our virtual manipulatives and flipcharts run on Promethean ActivInspire software. You must have the software installed in order to use the materials on any interactive whiteboard. A free download with installation information is available on Promethean Planet (support.prometheanplanet.com/).

Click here for additional assistance installing on a Windows system.

For additional assistance installing on a Macintosh system, click here.

If the above doesn’t resolve your issue, please contact Customer Support.

Email: [email protected]
Call: 800.288.9920
Monday–Friday
8:00am–5:00pm CT