What is your return policy?
We want you to be 100% satisfied with your purchase. If for any reason you are not pleased with your merchandise, contact us or call Customer Service at 800-445-5985. Please have your packing list available. Merchandise that does not meet with your approval may be returned in resalable condition within 30 days of receipt of shipment for credit or exchange. Computer software and video tapes may be returned only if unopened and in resalable condition. Defective software or video tapes may be exchanged for an identical item. Unless the return is based on our error, we cannot refund shipping charges. Note: All sales of clearance outlet merchandise are final-these items may not be returned. If an error occurred during your ordering process or in packaging, please contact a Customer Service Representative at 800-445-5985.
Before returning any merchandise, be sure to contact us or call our Customer Service Department first to receive a Return Authorization Number to include with your return documents.
All credit and return paperwork is processed within two business days. Credit to the account is processed as soon as the merchandise is received.