Return an Item

We want you to be 100% satisfied with your purchase. If for any reason you are not pleased with your merchandise, call Customer Service at 800.288.9920. Please have your packing list available.

Merchandise that does not meet with your approval may be returned in resalable condition within 30 days of receipt of shipment for credit or exchange. Please note that all returns are subject to a 25% restocking fee. Computer software and video tapes may be returned only if unopened and in resalable condition. Defective software or video tapes may be exchanged for an identical item. We do not accept ETA hand2mind gift cards except where required by law. Unless the return is based on our error, we cannot refund shipping charges. Note: All sales of clearance outlet merchandise are final—these items may not be returned. Custom kits are not eligible for return.

If an error occurred during your ordering process or in packaging, please contact Customer Service at 800.288.9920.

Before returning any merchandise, be sure to call Customer Service first to receive a Return Authorization Number to include with your return documents.

All credit and return paperwork is processed within two business days. Credit to the account is processed as soon as the merchandise is received.