FAQs

What methods of payment does ETA hand2mind accept?How can I see my payment/billing information?What is the mailing address for ETA hand2mind?What is the mailing address for ETA hand2mind?What is the phone number for ETA hand2mind?What is the phone number for ETA hand2mind?What is the phone number for ETA hand2mind?What are your business hours?Do you accept school Purchase Orders (PO) online?Do you accept school Purchase Orders (PO) online?I'm a tax exempt school, how do you handle taxes?I'm a tax exempt school, how do you handle taxes?What is the company’s new name?What is the company’s new name?Why did you change your name?Was the name change required? Was ETA/Cuisenaire acquired by a new company?What does the name change mean for ETA hand2mind?Due to the name change, are there also changes to how I should place orders or receive support?Due to the company's name change, are there changes to the availability of products that I have purchased from ETA/Cuisenaire in the past?Should payments now be made payable to ETA hand2mind instead of ETA/Cuisenaire?Does ETA hand2mind need a new tax certificate from our business reflecting the new name?Where can I get a copy of your W-9?How do I get a dedicated Educational Consultant?How do I get a dedicated Educational Consultant?Can I work for ETA hand2mind?What are your terms?Can I get my invoice off the website?I'm ordering for a tax exempt organization, how do I make sure I won't be charged taxes?Do I have to pay sales tax?How are taxes calculated?Does ETA hand2mind have a state contract with our state?When is my credit card billed? Can I get my invoice off the website?Can I get a statement for all outstanding invoices?Can I print a copy of an invoice?Why doesn't my discount for buying in quantity show on my order?Why doesn't my discount for buying in quantity show on my order?Why I am not receiving any receipts?Can I become a dealer or wholesaler of your products?Who do I speak with about providing kits for my content?Who do I speak with about providing kits for my content?How do I get a copy of your printed catalog?Do you have a virtual catalog?Is everything I see in the catalog available online? Is everything I see on the website listed in the catalog?Do your prices change?Are the prices in the catalog the same as the prices online?Why do the web item numbers begin with the IN prefix instead of the prefix used in the print catalog?Does ETA hand2mind offer other products not listed on the website or catalog?What is your return policy?How do I unsubscribe from your email list?How do I contact Customer Service at ETA hand2mind? Where can I provide suggestions/comments?Where can I provide suggestions/comments?What if there is an incorrect charge to my account? What should I do if my credit card is declined?Can I order over the phone?Can I request a custom kit?Can I use my mobile device or tablet to place an order?Is it safe to use my credit card? What if my order is damaged when I receive it?Will you send an order confirmation?What is your Price Match Guarantee?What is your Price Match Guarantee?Why do I need an ad to prove someone else has a lower price? Will you beat the prices of another Internet retailer or membership warehouse?Are there any items that are not included in your Price Match Guarantee?Which products are available only from ETA hand2mind?How can I verify the item I want to purchase is Sole Source to ETA hand2mind?How does ETA hand2mind review products?Does ETA hand2mind sell gift cards?Does ETA hand2mind sell gift cards?Who do I contact regarding technical support for products? Who do I contact regarding technical support for products? Does ETA hand2mind ever offer promotions or specials?How many promotions can I use per order?How can I find out if my district has a discount?How can I find out if my school qualifies for free shipping? How can I make sure ETA hand2mind is on my district’s vendor list?Who should I contact to complete and return a conflict of interest questionnaire (CIQ)?Do you ship overseas? What are your delivery terms?How are shipping fees calculated?How long does it take to receive my order?Why did my order arrive in two different shipments? Which internet browsers does hand2mind.com support?What is Quick Order?Can I add items to my cart and then print it so I can fax or mail in my order?I completed a network install of eVersaTiles. When I open the program I get an error message “Content not found. Please contact system administrator.” I completed a network install of eVersaTiles. When I open the program I get an error message “Content not found. Please contact system administrator.” I cannot access the Virtual Activity Cards on my Algeblocks CD-ROM.I cannot access the Virtual Activity Cards on my Algeblocks CD-ROM.Why can’t I get the search functionality to work on The Super Source Resource Library CD-ROM?Why can’t I get the search functionality to work on The Super Source Resource Library CD-ROM?I completed a network install of The Super Source Resource Library. When I open the program, I keep getting asked to select the media folder.I completed a network install of The Super Source Resource Library. When I open the program, I keep getting asked to select the media folder.What do I need to install in order to use the Digital Classroom Lessons for Hands-On Standards Fractions?What do I need to install in order to use the Digital Classroom Lessons for Hands-On Standards Fractions?I get an “Invalid Code” message when I enter my code to acquire Digital Classroom Lessons at zebrazapps.com.I get an “Invalid Code” message when I enter my code to acquire Digital Classroom Lessons at zebrazapps.com.I already have Adobe Reader installed on my computer. Why can’t I get any files to open?I already have Adobe Reader installed on my computer. Why can’t I get any files to open?If I don’t have a Promethean brand whiteboard, can I still use your interactive whiteboard products?If I don’t have a Promethean brand whiteboard, can I still use your interactive whiteboard products?
 

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